Info: You will receive an email upon dispatch which includes a link to track your order. Your order may also arrive in separate parcels.
We offer a number of different shipping and delivery options. Requirements and cut-off times may vary depending on your region so please check the specific requirements for your region carefully.
Important: This excludes orders for large and bulky goods
Standard delivery is within 4 working days.
Delivery is Monday to Saturday, excluding Bank Holidays. Any orders placed after 3pm Friday until Sunday will not be dispatched until Monday, excluding Bank Holidays.
We will make every effort to deliver all your items together and at the same time, however, in some cases, your order may arrive in separate consignments.
Important: This excludes orders for large or bulky items
Order by 4pm Monday to Thursday for Next Day Delivery.
Delivery is Monday to Friday, excluding Bank Holidays. Any orders placed after the 4pm on Thursday will not be despatched until Monday, excluding Bank Holidays.
Unfortunately, we are unable to offer this service to Northern Ireland, our Islands & Scottish Highlands customers as the courier is unable to deliver next working day shipping to these regions.
Large bulky items can take up to 7 working days and the charges may vary depending on the item. If your order contains a large or bulky item you will be notified of the charge and the shipping time frame when you add this item to your basket. Large & bulky items are typically products that weigh over 20kg. However, some items may be classed as large or bulky items even if they weigh less than 20kg due to the product's dimensions.
Our Large, Bulky couriers can only deliver to your doorstep and are unable to enter your property. Please ensure someone is on hand to assist at the arranged time of delivery.
Unfortunately, on some of the large & bulky items, we are unable to offer this service to Northern Ireland, our Islands & Scottish Highlands customers as the courier is unable to deliver to these regions. You should be notified of this at checkout.
We will make every effort to deliver all your items together and at the same time, however, in some cases, your order may arrive in separate consignments.
Some of the heavier products on our website are fulfilled by the supplier directly from their warehouse, therefore delivery times may vary. These include bikes, outdoor toys, and baby cribs and furniture. These are delivered in up to 7 working days and include the following suppliers:
If you need further information on specific lead times, please contact us at orders@toysrus.co.uk. Please also reach out to us should you have any enquiries on returning these products
If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If the goods are still required, you will be charged an additional shipping fee for a second delivery.
It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour on either side or directly opposite and should leave a card to advise where this parcel has been left. Alternatively, the parcel can be left in a safe location on the property, such as porches with a door, sheds or greenhouses and garages. If a parcel is showing as being delivered but you are claiming non-receipt of a parcel, please contact us here. Notification of such failures must be made within 7 working days from the last day of expected delivery. Please allow 3-5 working days from the date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us. Failure to raise an initial query within this timeframe may result in failure to investigate with our couriers and redress may not be offered.
Usually, everything displayed on our site as "In Stock" is present in our warehouse and available for immediate dispatch. In the unlikely event that any ordered goods are not readily available to us, we reserve the right to cancel your order. You will receive an email notification of any order cancellation as a result of stock out confirming that any pre-authorisation has been released or payment refunded as relevant in line with our Payment Terms, to the extent that the out-of-stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.
It is our objective to achieve on-time delivery on all orders. We monitor our delivery partners and our experience is that delivery is successful within the chosen delivery time period in 99% of cases.
We use a number of third-party courier service providers and on occasion, human error may cause a package to be misdirected. Once despatched, the on-time delivery of a package is the responsibility of the relevant courier company and Toys R Us UK cannot be held responsible for a package not reaching its destination on time.
In order to avoid disappointment, we suggest that customers place orders well in advance of parties and Christmas to allow for any unforeseen delays.
Our standard delivery shipping charges are:
Standard delivery is within 4 working days.
Delivery is Monday to Saturday, excluding Bank Holidays. Any orders placed after 3pm Friday until Sunday will not be dispatched until Monday, excluding Bank Holidays.
* Excludes large, bulky items which are delivered in up to 7 working days
Next Working Day Express Delivery shipping charges are:
Delivery is Monday to Friday (excluding Public Holidays)
Any orders placed after 4pm on Thursday will be dispatched on Monday (excluding Public Holidays)
*Next Day Delivery is not available on large, bulky items which are delivered in up to 7 working days