Toys "R" Us Limited ("the Company") – in Administration

Transactions have been suspended on this website until further notice.

What is the exchanges policy?

As previously communicated, the deadline for exchanging goods that are unopened, in a resalable condition and have a valid proof of purchase was Sunday 11th March 2018. Unfortunately, this deadline has now passed and we are no longer accepting exchanges.

What is the refunds policy?

The company can no longer accept returns for refunds. This does not affect Customers’ Statutory Rights with regards to faulty merchandise.

Gift Cards

As previously communicated, the deadline for using gift cards was Sunday 11th March 2018. Unfortunately, this deadline has now passed and we are no longer accepting gift cards.

Take Time To Pay Agreements

As previously communicated, the deadline for settling Take Time to Pay Agreements was Sunday 11th March 2018. Unfortunately, this deadline has now passed and Take Time To Pay Agreements are no longer valid.

  • Pay the balance for the merchandise they have included in their Take Time to Pay Agreement. The price of the merchandise will be the price in store on the day the customer settles the Take Time to Pay Agreement less the deposit that they have already paid; or
  • Purchase alternative goods that exceed the value of their deposit.
  • No cash refunds will be issued in respect of deposits paid prior to the company entering Administration

Gold Card and R Baby Club

Loyalty cards and loyalty points will no longer be issued

Customer / Creditor Enquiries

A frequently asked questions section is available in our help portal.

If you have any further enquiries, then please contact the dedicated Support Centre, telephone number 0333 400 1230.

Toys R Us Gender Pay gap

Toys R Us UK Ltd. Gender Pay Gap report can be found here.

Arron Kendall and Simon Thomas of Moorfields Advisory Limited, 88 Wood Street, London, EC2V 7QF were appointed Joint Administrators on 28 February 2018. The Administrators now manage the affairs, business and property of the Company. The Administrators act as agents only and without personal liability.