Tracking information is emailed upon dispatch. Please note that additional cartons may be added to your tracking information as further packages are dispatched.
For orders under 5kg we use Royal Mail and you can track your parcel here Track and Trace - Track your Item | Royal Mail Group Ltd. You will require your reference number.
For orders over 5kg we use DHL and you can track your parcel here DHL Home - Global Logistics and International Shipping United Kingdom. You will require your reference number.
If you have any difficulties with tracking your order you can contact us at orders@toysrus.co.uk and we can help you locate it.
Our standard delivery shipping charges are:
Standard delivery is within 4 working days.
Delivery is Monday to Saturday, excluding Bank Holidays. Any orders placed after 3pm Friday until Sunday will not be dispatched until Monday, excluding Bank Holidays.
* Excludes large, bulky items which are delivered in up to 7 working days
Next Working Day Express Delivery shipping charges are:
Delivery is Monday to Friday (excluding Public Holidays)
Any orders placed after 4pm on Thursday will be dispatched on Monday (excluding Public Holidays)
*Next Day Delivery is not available on large, bulky items which are delivered in up to 7 working days