Gift Cards Help

How can I purchase a Gift Card online?

Go to our Gift Card purchase page, or click on this link.

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How do I check the balance on a Gift Card?

Checking your Gift Card balance is easy. Visit toysrus.co.uk/toys/gift-cards/check-balance and enter the 16 digit number & PIN code from the back of your Gift Card.

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How Do I Redeem a Gift Card Online?

It's Easy! Just follow these simple steps:

  1. Go to babiesrus.co.uk or toysrus.co.uk and select the items you want to purchase.
  2. When you are ready to checkout, click "Shopping Basket" and proceed through our regular checkout.
  3. On the payment page, in step 3 "Apply a Gift Card", enter your Gift Card number and PIN.
  4. Enter your 16-digit card number
  5. Click "Apply"

If the value of your order is greater than the value of your Gift Card, you can pay the remainder of the balance using PayPal, or a credit/debit card.

NOTE: Please hold on to any Gift Cards used for your purchase, even if you have used the total value. In case of an order adjustment or cancellation, we will issue credit to the original tender. Additionally, we'd like you to note that funds will be deducted from your Gift Card at the time your order is created.

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Can I use a Toys R Us Gift Card in a Babies R Us store or at Babiesrus.co.uk?

Absolutely! Our Gift Cards are universal - no matter which logo is displayed on the card, it can be redeemed at Babies R Us or Toys R Us, or online at babiesrus.co.uk or toysrus.co.uk unless stated otherwise.

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What is a PIN Number and where is it Located?

A PIN is a personal identification number that is unique to your Gift Card. It is located on the back of your card in the bottom-right as shown in the picture below:

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Is there a limit on how many cards I can use on an order?

Yes. You can redeem up to five Gift Cards per order.

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Can I use promotional codes if I use my Gift Card?

Absolutely! You can use eligible promotional codes when placing an order that can be paid for with a Gift Card.

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When do you deduct the money from my Gift Card?

Unlike a credit card, we deduct the value from your card right after your order has been submitted. In the event that all or part of your order is cancelled, the value that was deducted will be added back on to your Gift Card.

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Why do I need to keep my Gift Card?

It's important to keep your Gift Card, even if there is no value left on it until your order has arrived and you are completely satisfied. If you lose or misplace your Gift Card, and you return your order, or all or part of your order gets cancelled, we will return the value to the original card used.

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What if I lose my Gift Card but I return my order or it gets cancelled?

Not to worry! If you lose or misplace your card, or it's stolen, please Contact Us.

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How can I redeem my Gift Cards at a store?

Simple! Present your Gift Card at the till, just like you would any other form of payment. If you have an eGift Card these may be printed. The amount you spend will be deducted from your Gift Card balance.

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Can I use a US, Canadian or International Toys R Us or Babies R Us Gift Card on Toysrus.co.uk or Babiesrus.co.uk?

Sorry, but that's not an option at this time. International Gift Cards may not be redeemed online at babiesrus.co.uk or toysrus.co.uk.

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