To resolve your query as quickly as possible, we have displayed some of our most frequently asked questions below.

1. Delivery time

   Standard delivery takes up to 4 working days. Larger items may take longer - Any differences are highlighted within the Product Details.

2. Out of stock items

   Unfortunately we are unable to advise you when products will be available. We replenish stock on a daily basis and would ask you to check the site regularly. If you cannot find the item you require on our site, it may only be available in store. Unfortunately we cannot advise on in store availability, please user our Store Finder for details of your nearest store.

3. Delivery addresses

   Orders can only be placed from and delivered to UK Mainland and Northern Ireland addresses. More information can be found in our Delivery Help & Information section.

4. Goldcard

   For Gold Card queries only please contact our Gold Card Customer Services on 0845 367 7878 or via email at goldcard@toysrus.co.uk

5. Returns

   We offer refunds and replacements on items purchased online subject to our returns conditions being met.

6. Store Customer Services

   For Store related enquiries only, please email our Customer Service team at ukcustomerservices@toysrus.com, for support from Monday to Friday between 9am and 5pm.

7. Contact details

   When contacting us, please quote your order number to help us respond to your enquiry promptly. We aim to respond within 48hrs.

   Please note we can only assist with queries from the UK mainland and Ireland.

   Please ensure you do not send any credit/debit card information via email.