Contact

Help
Close Window

Contact

Take a moment to check the frequently asked question on this page before you contact us. If your query is not answered here, please use one of the contact methods at the bottom of the page to get in touch

Do you have a question? Ask Emma


To resolve your query as quickly as possible, please read the answers to some of our most frequently asked questions:
  1. Standard delivery takes up to 4 working days. Larger items may take longer - Any differences are highlighted within the Product Details.
  2. For most out of stock items you can sign up to be notified when it is back in stock online and at a store. If this service is available, you will see 'Alert me when available' on the product or search results page, or when you check stock availability for a store using Click & Collect.

    If you cannot find the item you require on our site, it may only be available in store. Unfortunately we cannot advise on in store availability, please use our Store Finder for details of your nearest store.
  3. Orders can only be placed from and delivered to UK Mainland, Northern Ireland and Republic of Ireland addresses. View more information about delivery.
  4. We offer refunds and replacements on items purchased online subject to our returns conditions being met. See our returns policy.
  5. Store Service
    Need help with a store purchase?
    • Contact your local store: You can find the store address, opening times and telephone number using our Store Finder
    • Write to us: Customer Service, Toys R Us Ltd, Maidenhead Office Park, Maidenhead, SL6 3QH
    • Email us directly: ukcustomerservices@toysrus.com
  6. Gold Card Service
    Looking for Gold Card Support?
    For Gold Card queries only please contact our Gold Card Customer Services team at goldcard@toysrus.co.uk or by calling 0845 367 7878 from Monday to Friday between 8:30am and 5:30pm
  7. Online Service
    Need help regarding an online purchase?
    Please note the following before using the form below to contact us by email:
    • Quote your order number if you have one. How do I view my order number?
    • We can only assist with queries from the UK mainland, NI & ROI and aim to respond within 24hrs.
    • Do not send any credit/debit card information via email.
    • A copy of your message will be emailed to you after using this form.

Contact by Fax or Mail

Help
Close Window

Contact by Fax or Mail

Please use these details to contact us by Fax or Email

 

Fax:

0191 416 8551


Postal enquiries:

Toys R Us,
FREEPOST NAT 3362,
Gateshead,
NE10 8BR

 




Hide toolbar
Close Window

Product added to your basket