Contact
To resolve your query as quickly as possible, we have displayed some of our most frequently asked questions below.
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Standard delivery takes up to 4 working days. Larger items may take longer - Any differences are highlighted within the Product Details.
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Unfortunately we are unable to advise you when products will be available. We replenish stock on a daily basis and would ask you to check the site regularly. If you cannot find the item you require on our site, it may only be available in store. Unfortunately we cannot advise on in store availability, please user our Store Finder for details of your nearest store.
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Orders can only be placed from and delivered to UK Mainland and Northern Ireland addresses. More information can be found in our Delivery Help & Information section.
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For Gold Card queries only please contact our Gold Card Customer Services on 0845 367 7878.
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We offer refunds and replacements on items purchased online subject to our returns conditions being met.
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Store Customer Services
For Store related enquiries only, please contact our Customer Services Team on 01628 690700 from Monday to Friday between 9am and 5pm.
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Contact details
When contacting us, please quote your order number to help us respond to your enquiry promptly. We aim to respond within 48hrs.
Please note we can only assist with queries from the UK mainland and Ireland.
Please ensure you do not send any credit/debit card information via email.
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Contact by Fax or Mail
Help
Fax:
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0191 416 8551
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Postal enquiries:
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Toys R Us,
FREEPOST NAT 3362,
Gateshead,
NE10 8BR
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Contact by Email account page
Help
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Contact by Email account page
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