Team Members

How am I paid by the Redundancy Payments Office?

Posted by Toys R Us Staff on

Any claims to the RPO are paid directly into your bank account. On average claims are paid within 6 weeks of being submitted; in Northern Ireland this can take up to 12 weeks. You can also contact the RPO by email at redundancypaymentsonline@insolvency.gsi.gov.uk or on telephone number 0330 331 0020 (opening times are Monday to Friday, 9am to 5pm). Should you have any queries in relation to processing your claim with the RPO, we have instructed a third party, ERA-Solutions Limited, to assist you and they can be contacted on telephone number 01827 383531.

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What happens to my final salary pension?

Posted by Toys R Us Staff on

The defined benefit (final salary) pension scheme has entered an assessment by the Pension Protection Fund (“PPF”). During the assessment period, the Scheme Trustees will remain in day-to-day control of the scheme and your payments. If the PPF ultimately takes on responsibility for a Scheme, they will pay compensation to Scheme members. The following link contains further information: http://www.pensionprotectionfund.org.uk/DocumentLibrary/Documents/What_is_the_ppf.pdf 

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What happens to my defined contribution pension?

Posted by Toys R Us Staff on

Your defined contribution pension is administered by Aviva.  All pension contributions have now been paid to the schemes and therefore any queries you have on your pension should be directed to Aviva in the first instance.  Their contact details can be located here https://www.aviva.co.uk/contact-us/.

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When will P45s and final payslips be provided?

Posted by Toys R Us Staff on

All payslips, P45s and P60s have now been posted.  We are unable to provide copies of these documents. If you have yet to receive your P45 and are about to start a new job you should complete the New Starter Checklist Form obtainable from the HM Revenue & Customs website https://www.gov.uk/government/publications/paye-starter-checklist.

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Will I continue to receive additional benefits for my notice period, such as Life Cover?

Posted by Toys R Us Staff on

No. Should you wish to transfer these benefits then they should contact the Company or the Administrators.

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