Customers

Are there any stores still open?

Posted by Toys R Us Staff on

No, the Company is no longer trading. Online sales ceased on 28 February 2018 and the last stores closed on 24 April 2018. The closure of the stores has been widely publicised.

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I made an online order before the Administration. Will I receive my item's?

Posted by Toys R Us Staff on

According to the Company’s records, all orders received have been fulfilled or refunded. As there is no stock left, any customer that has not received their order will be an unsecured creditor of the Company, but you are unlikely to receive any payment in this regard.

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Take Time to Pay ("TTTP") Scheme

Posted by Toys R Us Staff on

If you have settled your TTTP agreement and collected your goods, then you are no longer a creditor of the Company and no further action is needed. If you pre-ordered goods using the Company’s TTTP facility and did not collect the goods before the stores closed then you are a creditor of the Company, as you have paid money to the Company but have not yet received goods in exchange for your payment. You do not need to take any action as the Administrators already have details of your claim. Please be aware that on the basis of information available,...

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What will happen to Gift Cards?

Posted by Toys R Us Staff on

The deadline to use Toys R Us gift cards passed on 11 March 2018. A customer with an unredeemed gift card will be an unsecured creditor of the Company.  Should you wish to submit an unsecured claim, you can submit an unsecured claim by following this link: https://www.toysrus.co.uk/pages/submit-a-claim. Please be aware that on the basis of information available, you are unlikely to receive any payment in relation to your claim.

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What will happen to E-gift cards?

Posted by Toys R Us Staff on

The deadline to use Toys R Us E-gift cards in store passed on 11 March 2018. A customer with an unredeemed E-gift card will be a creditor of the Company. Should you wish to submit an unsecured claim, you can submit an unsecured claim by following this link: https://www.toysrus.co.uk/pages/submit-a-claim. Please be aware that on the basis of information available, you are unlikely to receive any payment in relation to your claim.

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