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 Stores Help & Information

 

 
 
 
Where is my nearest Toys R Us Store?

You can locate your nearest Toys R Us Store by calling free on 0800 138 7777. Alternatively, to locate your nearest Store and obtain Store contact details please use our Store Locator


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Does my local Toys R Us Store have stock of the item I want?

Unfortunately we are unable to advise on stock availability at our Stores; however you can contact Stores directly to find out if they have the item available.

To locate your nearest Store and obtain Store contact details please use our Store Locator


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Can I return an item purchased on-line back to a Toys R Us Store?

Most items purchased on-line can be returned back to your local Toys R Us Store*. Please bring your Delivery Note with you as proof of purchase. You can use our Store Locator to find your nearest store.

*Please note - if the product you wish to return was despatched directly from the supplier (indicated on your Delivery Note) then you must Contact Us to arrange collection.


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Can I return an item purchased from a Toys R Us Store back to you?

If you purchased your item from a Toys R Us Store, you must return it to a Toys R Us Store. Please bring your Delivery Note with you as proof of purchase.

Unfortunately we are currently unable to accept returns that were originally purchased at a Toys R Us Store.


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How do I give feedback about my local Toys R Us Store?

Your feedback is important to us. Please tell us about your experience of a Toys R Us Store by calling 01628 690 700 or write to us using our Contact Us page.


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