Gold Card Help & Information

How does your Gold Card work?

Earn 1 Gold Card point for every £1 you spend.

Every time you make a purchase totalling a minimum of £10 you will receive 1 point for every £1 spent. Earn money-off coupons, sent twice a year. Money-off coupons will be for specific products or product ranges.

Start saving today. Follow these three easy steps to join the Toys R Us Gold Card scheme and start saving today!

  • Go to your local store, fill in the application form and hand it in to the Customer Services desk. For your local store click here.
  • Remember to give the card to the cashier every time you shop to earn points, or enter your Gold Card number at the checkout when ordering on-line.
  • Apply for a Gold Card online

Find out more about Gold Card Terms & Conditions

Can points from my on-line purchase be added to my Gold Card?

If you did not provide your Gold Card details when you placed your on-line order, then you can still add your points to your Gold Card.

Please Contact Us, and advise us of your name, address, order number and Gold Card number, and we will arrange to have your points added to your card. Please allow 7 working days for this to be processed.

Please note that the following conditions apply;

  • You have received your order in full, and you are satisfied with it
  • Points are not awarded for Gift Card purchases
  • Points are not awarded for delivery charges
  • Any discounts/offers will be taken into account when awarding points.
  • If your purchase was made in a Toys R Us Store, you will need to return to the Store with your receipt.

If you have any further queries about your Gold Card, please contact our Gold Card Customer Services Team on 0845 367 7878 and an Advisor will be able to assist you further. You may call from Monday to Friday between 8:30am and 5:30pm. Alternatively, you can email: goldcard@toysrus.co.uk.