Loyalty Card, R Baby Club and the Birthday Club - Terms and Conditions

The Scheme

  1. All participants must live in the UK or Eire.
  2. Toys ‘R’ Us Loyalty Card is issued by and remains the property of Toys ‘R’ Us Limited, who reserve the right to decline issue or withdraw the card at any time, or to terminate, or alter, or amend the conditions of, the Loyalty Card and/or any other schemes/offers/clubs without notice at any time.
  3. The Loyalty Card is not transferable and can only be used by the person whose signature is on the card.
  4. Members can be removed from the scheme at any time at the discretion of Toys ‘R’ Us.
  5. Your Loyalty Card can only be used at Toys ‘R’ Us and other promotional partners who may from time to time be part of the scheme.
  6. Your card cannot be used as a credit card, debit card or a guarantee card.
  7. If your card is lost or stolen, please phone the Toys ‘R’ Us Helpline on 0345 367 7878 who will be able to cancel your existing card and issue you with a new card.
  8. The personal information provided by customers when applying for a Loyalty Card shall be used strictly in accordance with the data protection legislation applicable in the UK and the privacy policy set out on the application form.  If at any time a customer wishes to stop receiving information they should contact the Toys ‘R’ Us Helpline on 0345 367 7878. Monday to Friday 8.30am – 5.30pm.
  9. The Toys ‘R’ Us Loyalty Card is managed by Toys ‘R’ Us Limited, Geoffrey House, Maidenhead Office Park, Westacott Way, Maidenhead, Berkshire, SL6 3QH.

    Loyalty Card Points

  10. To earn points for a transaction your card must be presented at the checkout.  To earn points on purchases made by telephone you will be required to quote your card number. 
  11. No points will be awarded for the purchase of baby milk, carrier bags or gift cards. Points will be allocated when the gift cards are exchanged for goods.  Other products may be excluded from the scheme at the discretion of Toys ‘R’ Us.
  12. You must spend at least £10 in a single transaction to start earning points.  One point will be awarded for every £1 spent.  This can be altered at the discretion of Toys ‘R’ Us.
  13. Points cannot be exchanged for cash.

    Loyalty Card Rewards

  14. Rewards, in the form of money-off coupons will be mailed or emailed with a statement to customers who have accumulated at least 100 points by the end of each collecting period.
  15. Collecting periods consist of 6 months ending on 31st January and 31st July each year.  Rewards will be sent up to 8 weeks after the end of the period.  If you do not transact in-store or online for 12 months or more Toys ‘R’ Us reserve the right to stop sending out Reward packs.
  16. Rewards will be money-off coupons for specific products or groups of products.
  17. Money-off coupons cannot be exchanged for cash or gift cards.
  18. The money-off coupons are and will remain at all times the property of Toys ‘R’ Us Limited and can only be used in store when presented in conjunction with a Loyalty Card.
  19. All attraction prices may vary, please check with individual attractions for details.
  20. When purchasing online, money-off coupons cannot be redeemed but points can be awarded for any purchases made.

    R Baby Club

  21. You or your partner must be pregnant or have a baby/babies up to the age of 12 months to join this club.
  22. We cannot accept your application without a due date/birth date.
  23. Please allow 9 weeks for your first mailing to arrive.

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