Product Help & Information
If an item is available an "Add to basket" button will be shown on the product description page. Learn more about the How to use the Shopping Basket
Please note, in rare instances, an item may become unavailable prior to your checking out. If this happens, you will be notified that the item is no longer available during the checkout process.
Unfortunately we are unable to advise you of when out of stock products will become available to order again. In addition we cannot accept orders for an item unless it is available for sale on our website.
If the item you want is out of stock:
- Please check our website regularly by going to www.toysrus.co.uk - we replenish stock on a daily basis
- Alternatively you may be able to find the item you want at your local Toys “R” Us Store.
We are unable to advise on stock availability at our Stores, however you can contact Stores directly to find out if they have the item available – to locate your nearest Store and obtain Store contact details please use our Store Locator
If you cannot find the item you require on our site, it may only be available at our Toys “R” Us Stores.
Unfortunately we are unable to advise on stock availability at our Stores, however you can contact Stores directly to find out if they have the item available – to locate your nearest Store and obtain Store contact details please use our Store Locator
If the item you require is currently out of stock or if you cannot find it on our website, it may only be available at our Toys “R” Us Stores.
Unfortunately we are unable to advise on stock availability at our Stores, however you can contact Stores directly to find out if they have the item available – to locate your nearest Store and obtain Store contact details please use our Store Locator
Sorry, we are unable to advise you of when out of stock products will become available to order again. Please check our website regularly - we replenish stock on a daily basis
Alternatively you may be able to find the item you want at your local Toys “R” Us Store – to locate your nearest Store and obtain Store contact details please use our Store Locator
We offer a Click and Collect service on most items. You can check each item's availability by looking for the "Available for Click & Collect" message on each item detail page. Please see the Click and Collect help page for more information.
Can the release date change? The pre-order release date is an indication only and subject to change by the manufacturer. In the event that the release date is altered, we will email you with the new date.
When will I be charged for my pre-order? We do not charge your credit/debit card until your pre-order is despatched. Your credit/debit card must be valid until after the latest release date of any pre-order items.
Additionally, you must ensure there are sufficient funds in your account for a week prior to the release date otherwise we may cancel your pre-order.
What if the price changes prior to launch? The price shown for a pre-order item is the maximum price we will charge. If the price is reduced prior to release we will charge the lower amount.
How many pre-orders do you accept? Total stock is limited for all pre-order items. When the limit is reached a ‘Pre-orders full’ message will appear and no further pre-orders will be accepted unless additional stock is made available.
How many items can I order? Maximum order quantities per customer apply to all pre-orders. This is limited by the maximum ‘Add to basket’ quantity for each product. Customers who exceed the maximum may have their orders cancelled.
Can I order a mixture of pre-order and in stock items? Yes. If your order includes items that are in stock, they will be delivered and charged as normal, separate from the pre-order items.
Can I include a number of pre-order items in my order? Yes. If your order contains a variety of pre-order products, they will be despatched and charged for separately with individual order numbers.
Will I have to pay multiple delivery charges? No, only one delivery charge will apply regardless of the number of items in your order.
When will my pre-order items be delivered? We aim to deliver pre-orders on the day of release, although deliveries to Northern Ireland and the Scottish Highlands may take longer.