Other Help & Information

 
 
 
How does you Gold Card work?

Earn 1 Gold Card point for every £1 you spend. Every time you make a purchase totalling a minimum of £10 you will receive 1 point for every £1 spent. The more points you earn the more money-off coupons we will send you.

Receive up to 50% of your total spend back in money-off coupons when you join. Accumulate 100 points or more in each point’s period and you will receive at least £75 worth of money-off coupons twice a year! Money-off coupons will be for specific products or product ranges.

Accumulated Points

Total Value of Money-off Coupons

Spend Level

100 - 299

£75

Spend between £100 & £299

300 - 499

£125

Spend between £300 & £499

500+

£150

Spend £500 or more

Start saving today. Follow these three easy steps to join the Toys 'R' Us Gold Card scheme and start saving today!

  • Go to your local store, fill in the application form and hand it in to the Customer Services desk. For your local store click here.
  • Remove the attached Gold Card and sign it.
  • Remember to give the card to the cashier every time you shop to earn points, or enter your Gold Card number at the checkout when ordering on-line.
  • Apply for a Gold Card online >
  • Find out more about Gold Card Terms & Conditions

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Can points from my on-line purchase be added to my Gold Card?

If you did not provide your Gold Card details when you placed your on-line order, then you can still add your points to your Gold Card.

Please Contact Us, and advise us of your name, address, order number and Gold Card number, and we will arrange to have your points added to your card. Please allow 7 working days for this to be processed.

Please note that the following conditions apply;

  • You have received your order in full, and you are satisfied with it
  • Points are not awarded for Gift Card purchases
  • Points are not awarded for delivery charges
  • Any discounts/offers will be taken into account when awarding points.
  • If your purchase was made in a Toys “R” Us Store, you will need to return to the Store with your receipt.

If you have any further queries about your Gold Card, please contact our Gold Card Customer Services Team on 0845 367 7878 and an Advisor will be able to assist you further.


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Can I order a catalogue?

Please visit your local store to pick up a copy of our latest catalogue.

If you require a Babies R Us catalogue, please visit this page.


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How do I find out about Jobs at Toys “R” US?

For information about career opportunities with Toys “R” Us, and to download an application form, visit our careers section

Alternatively you can contact your local Store for an application form.


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How do I become an authorised Vendor/Affiliate?

To find out how to become an authorised vendor please call us on 01628 414141. Learn about our affiliate program.


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How do I get more information for a school/college project?

If you need more information for a school or college project please contact us on 01628 414141


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How can I contact you for further help?

If you need more help please Contact Us and we will be happy to assist you further.


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