Do you have a question? Ask Emma
To resolve your query as quickly as possible, please read the answers to some of our most frequently asked questions:
Standard delivery takes up to 4 working days. Larger items may take longer - Any differences are highlighted within the Product Details.
Out of stock items
For most out of stock items you can sign up to be notified when it is back in stock online and at a store. If this service is available, you will see 'Alert me when available' on the product or search results page, or when you check stock availability for a store using Click & Collect.
If you cannot find the item you require on our site, it may only be available in store. Unfortunately we cannot advise on in store availability, please use our Store Finder for details of your nearest store.
We offer refunds and replacements on items purchased online subject to our returns conditions being met. See our returns policy.
• Contact your local store: You can find the store address, opening times and telephone number using our Store Finder
• Write to us: Customer Service, Toys R Us Ltd, Maidenhead Office Park, Maidenhead, SL6 3QH
• Email us directly: email@example.com
Gold Card Service
For Gold Card queries only please contact our Gold Card Customer Services team at firstname.lastname@example.org or by calling 0845 367 7878 from Monday to Friday between 8:30am and 5:30pm
Please note the following before using the form below to contact us by email:
• Quote your order number if you have one. How do I view my order number?
• We can only assist with queries from the UK mainland, NI & ROI and aim to respond within 24hrs.
• Do not send any credit/debit card information via email.
0191 416 8551
Toys 'R' Us Customer Service
Unit 1, Follingsby Park
Tyne and Wear
Use the form below to send us a question.