UK Delivery
Free standard delivery on orders over £39.99
Delivery Service |
Price |
Details |
Standard 8am to 9pm Monday to Friday |
£4.95 |
We aim to deliver within 4 working days for orders placed before 12pm. |
Next working day 8am to 9pm Monday to Friday |
£8.95 |
Orders must be placed by 4pm previous working day. Excludes Saturdays, Sundays and Public Holidays. Applies to Mainland UK only. Excludes large items and any item where you see 'direct from supplier'. |
Named day 8am to 9pm Monday to Friday |
£6.95 |
Date of your choice. Excludes Public Holidays. |
Saturday 8am to 1pm |
£9.95 |
Saturday of your choice. Excludes Public Holidays. |
- Products may be sent out from multiple locations and therefore arrive separately but you will only be charged delivery once.
- To qualify for free standard delivery the value of the items ordered must be £39.99 or more excluding any delivery charge.
- A 'large item' is an item where you will see, 'up to 8 working days' in the delivery information on the product page.
- Any item where you see 'direct from supplier' against the item description will have its own specific delivery time frame.
- A delivery notification email or text will be sent if a mobile phone number is associated with your Toys R Us account, for items despatched using a next day, named day or Saturday delivery service.
Delivery to Remote/Rural Areas
Standard delivery can take up to 8 working days to
specific postal code areas.
Delivery for large items to these postcodes may vary according to ferry schedules.
Returns & Cancellations
Full details on how to arrange a return using freepost or a collection are included on the Delivery Note supplied with your order. Read our full
returns policy.
To view your rights under the ‘cooling off’ period, please read our full
cancellation policy.
We offer 3 easy options for returning your purchases;
- Return your goods to any Toys "R" Us Store.¹
- Post the items back using our freepost address.²
- We can arrange to collect your goods
¹ Please note, if the product you wish to return was despatched directly from the supplier then you must contact us to arrange collection.
² Unfortunately, customers in the Republic of Ireland are unable to send items back to us via freepost.
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